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Job Title:  OSD Category Management Intern 

About the Operational Services Division (OSD)

The Operational Services Division (OSD) enables state government to obtain the goods and services it needs to serve the people of Massachusetts. OSD ensures that state procurements deliver best value and utilize fair, open, and competitive practices. The agency also helps thousands of businesses offer products and assistance to state agencies, local governments, and other public bodies - creating opportunities that contribute to economic growth and development. We work at the nexus between government and business and are privileged to make connections that support both sectors.

Join our Dynamic Team

OSD's dynamic team is guided by the following values: SERVICE, PARTNERSHIP, CREATIVE[1]PROBLEM SOLVING and RESPONSIVENESS. Our flexible, hybrid work environment fosters work[1]life balance and collaboration, allowing us to effectively serve our state agency and local government partners so they can achieve their goals on behalf of the people of Massachusetts. You’ll be a great fit for our team if you believe in making state government work better, are 

forever curious and love building relationships and knowledge with partners in the public and private sectors. We look for people who are able to take initiative with a strong sense of urgency and enthusiasm, stay current on evolving policies, practices, industry and market trends, and consistently bring fresh ideas that contribute to a culture of innovation.

The internship is at OSD’s Offices, which are located at One Ashburton Place, Boston Massachusetts. Depending on the existing state guidelines at the time of hire, the internship may be remote. 

Responsibilities and Tasks

  1. Creating process roadmaps: ensure all the current processes are converted to visuals from only text,
  2.  Document those processes that are not now formally documented or are new 
  3. Update (text) current processes to reflect the new Category Management strategy. 
  4. Process for managing meeting efficiencies
    1. Scheduling/calendar management
    2. Meeting management
    3. Agenda planning
    4. Meeting delivery management
    5. Action items management and follow ups
  5. Creating and implementing process for managing departments files repositories
    1. Document and version control
    2. Document access
    3. Document storage and management

Description of Knowledge and Skills required: 

  • Project management
  • Process improvement
  • Office efficiencies
  • Workflow planning
  • Administration

What’s in it for you?

The Operational Services Division is committed to providing rewarding and challenging internships. You can work part time around your class schedule.

What you will you learn and/or have exposure to…

  • Experience in an Executive agency under the Governor of Massachusetts; collaborate with other government employees in every Secretariat as part of an Oversight agency.