Business Operation Intern

Job Title: Business Operation Intern

About Us:
We are a mission-driven digital health startup, transforming the mental health care landscape starting from ADHD. Founded by a Harvard Business School alum, our mission is to democratize mental health care, improving lives through a personalized, tech-driven care solution. Backed by a board of advisors from Harvard Medical School, we stand at the forefront of innovation and excellence in digital health tech. Website: https://hellomelo.co
 

Role Overview:
As a Business Operation Intern, you will work directly with the founder to facilitate the
contracting and negotiation process with insurance providers, establish processes for accurate and timely submission of claims and reimbursement, and develop processes for onboarding and staffing. The ideal candidate will have previous experience or a strong interest in business operations, process establishment, and human resources. Familiarity with insurance contracting process, medical billing, and coding practices is a plus. This internship is well suited to prepare students for a career after graduation in healthcare administration, business strategy, operations management, human resources, consulting, or entrepreneurship. This role will help students develop their organizational and analytical abilities, hone their process development and interpersonal skills, provide exposure to the operational and human resources aspects of a digital health startup, and develop relationships with the firm's founder and team members. The time commitment is approximately 10-15 hours per week during the semester or full-time, with the opportunity to work additional hours during the summer break. This internship will be unpaid or with a performance based compensation. We are open to working with you to allow for class credit/projects.
 

Key Responsibilities:

• Assist in engaging with insurance providers and establishing contracts
• Develop and implement processes to ensure accurate and timely submission of claims and reimbursement
• Develop and implement processes to ensure efficient onboarding and staffing
• Support the team in medical billing and coding tasks
• Organize and maintain documentation related to contracts, billing, and claims
• Contribute to process improvement initiatives to enhance operational efficiency
• Assist in creating therapist training and onboarding materials and documenting best practices

Qualifications:

• Currently working towards an MBA, Healthcare Management, or a related graduate
  degree.
• Strong experience with business operations and process establishment
• Excellent verbal and written communication skills
• Self-starter with high levels of enthusiasm, creativity, and motivation
• Basic familiarity with the healthcare industry.
• Familiarity with medical billing and coding practices is a plus.

To apply, email hello@hellomelo.co with a brief cover letter and your resume.