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Persona(s): Resident (Boston & Hingham locations)

Internship Duration: 6/2/25 - 8/15/25

 

Position Summary:

The AV/Network intern will be responsible for supporting the audio-visual infrastructure at all BCBSMA locations. The ideal candidate would have technical customer service experience preferably working in a corporate setting.  The person filling this role will be a member of the Video/Network team, who are responsible for all supporting the following technology platforms:  Cisco switches, codecs, Crestron processers and touch panels, room schedulers, biamps and all other related video equipment. This role works closely with business users, Facilities Management, and IT groups such as Network, Voice, and Desktop.

 

Major Responsibilities

  • Perform routine and proactive testing to ensure functionality of video equipment
  • Customer service approach while responding questions, planning and executing major meetings
  • Professional methodology to cable management, video routing, and signal protocols.
  • Video equipment lifecycle planning and management of hardware/software upgrades
  • Maintain conference room standards for signage, equipment, and seating
  • Maintain inventory of spare video equipment and replacement parts
  • Install, troubleshoot, and maintain video devices and associated wiring

 

Qualifications

  • Must be currently enrolled as a student
  • High school degree or equivalent required
  • Must be able to commute to our Boston & Hingham offices
  • Must be approachable, teachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving security focused environment
  • Hands-on experience with Cisco switches, codecs, Wireless technology, Crestron processors, Touch panels, Biamps, Room schedulers, and the Fusion platform
  • Knowledge of TCP/IP, VoIP, Ethernet, SIP and H323.
  • Proven experience in technical projects.
  • Excellent oral and written communication skills are a must have
  • Ability to work in the US without sponsorship now, and in the future, required.