Dunkin' Operating Services Intern
The Dunkin’ Operating Services Intern will gain firsthand experience supporting restaurant operations and contribute to the continuous improvement of brand assessments completed in restaurants to support franchisees and field teams. The intern will also actively participate in developing and maintaining a centralized platform for managing operational information and processes.
The primary goal is to enhance brand assessments and increase adoption by recommending best practices and areas for improvement. This opportunity will collaborate cross-functionally and help improve communication and efficiency between our team, franchisees and field team members.
RESPONSIBILITIES
- Enhance restaurant assessments by implementing brand standards and improving end-user experience
- Create documentation and support launch plans for franchisees and field team members
- Determine a single source for team documentation and collaboration using Microsoft 365 suite (SharePoint site, OneDrive, etc). Collaborate with the Restaurant Experience, Restaurant Technology, and Innovation to Market teams to understand team needs and best facilitate a solution.
- Ability to recommend best practices and areas of improvement
- Provide general team support as needed based on internal priorities and scope of projects
- Cultivate cross-functional relationships
REQUIRED KNOWLEGE, SKILLS OR ABILITIES
- Strong verbal and written communication skills
- Strategic thinker with the ability to collaborate in solving problems
- Well-organized with high attention to detail
- Ability to work closely with team members to solve problems, prioritize tasks, and manage time effectively
- Strong computer skills (ability to quickly learn new software and tools)
- Proficiency using MS 365 suite, including SharePoint