Experience Research Intern

About the Role

Massachusetts Digital Service (Mass Digital) is looking for two Experience Research Interns to help improve how people interact with government services. If you’re curious about understanding people’s experiences and using that knowledge to make services better, this could be a great opportunity for you.

If you’re excited about improving public services and learning how research shapes digital experiences, we encourage you to apply—even if you don’t meet every requirement!

What You’ll Do

As an Intern, you will:

• Work with an Experience Researcher to plan and conduct research.
• Help organize research efforts, including participant recruitment and workshop planning.
• Learn about digital service design and how research improves experiences with government.                                                                                                                                                                                                                                                                                                                       

Who Should Apply?

You don’t need prior experience in UX Research to apply. We welcome applicants from all backgrounds, including those who:

• Have taken a research methods class and enjoyed it.
• Find themselves thinking about how to improve people’s experiences.
• Actively enrolled in an accredited undergraduate or graduate program.
• Are interested in technology, government, research, or design.
• Are strong communicators and problem-solvers.
• Care about equitable and inclusive government services.

Work Details

This position is a paid internship. The primary work location for this role is 1 Ashburton Place, Boston, Massachusetts, 02108. The work schedule for this position is Monday through Friday, 9AM to 5PM EST. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days.

About EOTSS and Mass Digital

The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth’s Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees.  We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure.

Our Mission: We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes.

Mass Digital is part of the Executive Office of Technology Services and Security (EOTSS). We help state agencies create accessible, user-friendly digital services so everyone in Massachusetts can get the support they need.