Technical Support Specialist Intern

Role Summary:

Provide 1st level support to all business users and internal staff for all laptops, printers, handheld devices, and software.  This individual will assist in the management and standardization of the laptop infrastructure in addition to performing basic network administrative tasks.  This includes troubleshooting, resolving issues, documenting and escalating more complex issues.  Has primary responsibility for end-user communication from first contact to resolution.  The incumbent demonstrates a clear and strong understanding of what it takes to provide the highest level of customer service.

 Responsibilities:

1. Manage all service desk calls and emails in a timely manner from both internal and external customers.
2. Configure and deploy laptops, handheld devices and associated software and telephony offerings.
3. Install, customize, maintain, test, and troubleshoot operating systems and other systems software
4. Create and maintain service desk knowledge base articles
5. Provide printer and Multi-function device support
6. Provide Conference room support (Teams, Zoom, troubleshooting, etc.)
7. Perform workstation deployments and migrations
8. Configure new users accounts

Qualifications:

Education & Experience:

• B.S. in computer science or related field or equivalent work/education experience
• 0-1 years of laptop support experience
• Knowledge of personal computers/laptops and willingness to learn new technologies
• Familiarity with basic user and network administration
• Familiarity with mobile devices

Skills:

• Proficient technical skills of Windows 10, laptop hardware, networking concepts, Microsoft Office 365 full suite and laptop build automation
• Communication; oral, written, and verbal
• Collaboration and Teamwork 
• Adaptability and Flexibility

Specialized Certifications: N/A

People Management No direct people management responsibilities