Product Support Specialist
Sincere is looking for a Product Support Specialist to join our growing team. This is a hybrid role of quality assurance and customer support. In this role you will be the first line of communication with users across our family of brands — Punchbowl, Lovebird, Timehop, and Memento. We’re looking for an energetic person who is ready for a new challenge and wants to work alongside great people. This is a hands-on position that will give you the opportunity to be involved in the day-to-day operation of our platforms and impact the direction of the business.
In this role, you will:
- Become an expert on our products across both web and app
- Provide general and technical support to our customers daily
- Maintain and contribute to the Help Centers for each of our brands
- Build an ongoing understanding of customer needs and trends to help resolve future issues and improve processes
- Contribute ideas for product improvements
- Perform daily quality assurance checks for essential site functions
- Conduct quality assurance testing and troubleshoot technical issues prior to product releases
You have:
- 2-3 years of relevant experience
- Raw intelligence and excellent communication skills
- Strong problem-solving skills and a superior memory for details
- Experience dealing with customers via email and know how to make every customer happy (even if it is sometimes frustrating!)
- An understanding of product testing or quality assurance
- A passion for technology and a curiosity for how things work
- The ability to multi-task and seamlessly move between projects
- A bachelors degree
- Less than a 45 minute commute to Framingham, MA and are excited to join us in the office 1 day per week